Application Maintenance & Support

With PrisLogix Application Maintenance Support,
PrisLogix has an established Application Maintenance Outsourcing methodology for projects in various verticals like E-commerce & Web Technologies, Workflow Applications, ERP, CRM, etc. As mentioned, our Application Maintenance Outsourcing methods are maintained by the ISO, CMM and CMMI.

PrisLogix suite Application Maintenance and Product Support solutions include:

  • Enhancements and bug fixing
  • Service packs release and patch tracking
  • Forward/backward porting to merge enhancements with the core product development efforts
  • Coordination with development teams for future releases Managing Service Level
  • Agreements (SLAs) for our customers by managing multi-tier support programs
  • Providing Tier 2/Tier 1 support to end customers
  • Providing scripting assistance (creation and troubleshooting)
  • Providing assistance during customer migrations to new releases
  • Providing documentation of known solutions for inclusion in knowledge repository
  • Conducting performance testing of customer situations
  • Handling support for multiple customer versions, including multi-lingual versions.
  • Site Usage Tracking Management (For tracking user activities)
  • Multilingual Words Management (For multilingual web-sites)

 

Services

PrisLogix is a leader in the provision of first class solutions and technical support to organizations throughout the world. PrisLogix has a wealth of experience involving Microsoft technologies. read more

Featured Product

  • Bed Management
  • Human Resource
  • Financial Accounting
  • Laboratory
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  • Patient Care System
    and many more
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