Call Center
PrisLogix Communications is one of the most reputable organizations having a vast experience in call center industry. We are geared to conduct in-bound/Outbound campaigns. Quality Dialing and professional HR are some of our key differentiating attributes of our value proposition. We are a customer-centric, people-oriented company, dedicated to satisfying off-shore and out-source needs of our customers.
Universally accepted ethics and moral values are essential factors that make up our business policy.
Main features of the Location
1. Centrally located in Karachi
2. 24-hour company transport available
3. Public transport available as well
4. 14-story building with 5,000 Sq. Ft
5. 24-hour security
6. 24-hour generator backup in case of
power failure
Main features of the Call Center
1. Inbound/Outbound Call Center Services
2. Data Processing Department
3. Voice recording available
4. Virtual incoming and outgoing numbers
available
5. 24/7 Technical Support Department
6. 300-seat capacity
Main features of IT in Call Center
1. (5) 6-KVA UPS – half-hour backup time
2. Generator backup in case of power failure
3. 2-MB bandwidth on Fiber Optic
4. 2-MB backup on Radio Technology
5. (3) Dell XEON Server
6. PABX Asterisk
7. Hard/Soft phones
8. Layer-3 Manageable Switches
9. (50) Client-side Dell Pentium-IV PCs
10. (50) Dell Monitors
11. (50) Altec Lansing headphones
12. Linksys Wireless Router
Call Center Services
Inbound Services
Order taking and processing IVR Hot transfer Product inquires Help Desk Customer service and care Pre/post sales service |
Level 1 and 2 Tech Support |
Outbound services
E-mail follow-up Data Entry Mass Mailing TV Channel promotions Telemarketing Market research Verification Up-sale Cross-sale |
Business-to-Business |
Services
PrisLogix is a leader in the provision of first class solutions and technical support to organizations throughout the world. PrisLogix has a wealth of experience involving Microsoft technologies. read more
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